POLICIES.
Delivery, cancellations and order support for purchases from Arakawa Labs.
Shipping and delivery
The Origin ships from existing stock, separately from all newer drops. Stocked orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. All newer drops are made to order. Production typically takes about one week before dispatch. Shipping time is additional.
Orders containing The Origin and newer drops will arrive in separate shipments, with tracking provided for each. Delivery times are estimates; customs or carrier delays may extend delivery. Tracking is emailed on dispatch and may take 24 hours to activate.
If we cannot ship within the stated timeframe, we will notify you of the revised date and provide the option to cancel for a full refund.
Shipping charges and import duties
US shipping is free. International shipping is free on orders with a merchandise subtotal over US$250 after discounts, excluding taxes and duties. Other international shipping rates and available services are shown at checkout.
International customers are responsible for applicable customs duties, import taxes and customs-clearance fees. Free shipping does not cover these charges. Amounts collected at checkout are shown before payment; charges not collected there may be payable to the carrier or customs authority.
Cancellations and address changes
Email us within six hours of purchase to request cancellation or an address correction. We can accommodate routine changes only before processing or production begins. Once dispatched, orders cannot be canceled or rerouted by us. This does not limit cancellation rights for shipping delays or rights required by law.
Returns and refunds
Worn or opened goods cannot be returned for change of mind or fit. Check the size chart and product details before ordering. Inspect your item upon opening. If you notice a defect, production error or transit damage, contact us within 7 days of delivery with your order number and supporting photos so we can review your claim. Do not ship a return without approval.
Opening the package to inspect a defect does not prevent a defect claim. Approved claims are eligible for a refund or replacement; Arakawa Labs covers approved defective-item return shipping and provides instructions. Damage caused by wear, alteration, misuse or failure to follow care instructions is excluded. These conditions do not limit your statutory consumer rights.
Delivery problems
Check your address before ordering. Customer-caused address errors, refused deliveries or failed delivery attempts may incur reshipping charges. If tracking says delivered but the parcel is missing, contact the carrier and our support team so we can help investigate.
Contact and privacy
Email contact@arakawalabs.com with your order number. Our support team replies within 24–48 hours.
For full information about personal data and use of the store, see our Privacy Policy and Terms of Service.